2024 Pinnacle Customer Experience Award
Emerald Crest is proud to announce that we have received the 2024 Pinnacle Customer Service award! It is an honor to receive this award as we were scored in the top 15% of senior care in the nation.
Congratulations to all of our staff at Emerald Crest for your outstanding work!
We were recognized Best In Class for the following categories:
Emerald Crest of Burnsville:
- Variety of Food/ Menu Choices
Emerald Crest of Minnetonka:
- Variety of Food/ Menu Choices
- Quality of Food
Emerald Crest of Shakopee:
- Variety of Food/ Menu Choices
About Pinnacle Quality Insight
Throughout 2023, Emerald Crest residents and their families participated in monthly telephone interviews where they answered open-ended questions and rated Emerald Crest in multiple categories.
About Cassia
Emerald Crest is a part of Cassia, which has a mission to foster fullness of life for older adults in the spirit of Christ’s love. Cassia provides independent and assisted living communities, memory care, skilled nursing care centers, short-term rehabilitation centers, adult day programs and a variety of community-based services for older adults across five states.